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Privacy Policy – How We Handle Your Account Information

We collect and process the information you provide when you open an account, deposit via Touch 'n Go, GrabPay, Boost or FPX, and use our live tables and…

Account data protectionSecure payment processingTransparent data useUser access rightsMalaysian privacy standards

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What We Collect and Why We Need It

jk8myr Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you register we ask for your name, email, phone number, and payment details so we can verify your identity, process deposits and withdrawals, and send you account notifications. We record transaction histories – including deposits through Touch 'n Go, GrabPay, Boost and FPX – to

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comply with financial record-keeping requirements and to help you track your account activity. Game-session logs show which tables and slots you visited, so we can surface the rooms you return to most often and improve the lobby experience. We do not sell your data to third
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parties; we share it only with payment providers and technical partners who help us operate the platform, and only to the extent necessary to complete a transaction or maintain security. Cookie identifiers help us keep your session active when you switch between desktop and mobile, remember
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your language preference, and detect unusual login patterns. Where local law permits account access we apply this policy; regions where access depends on regulatory approval follow their own jurisdiction-specific rules.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY SUPPORT

How to Reach Us About Your Data

If you want to see what information we hold, correct an error in your account details, or ask us to delete data we no longer need, our support team can guide you through the process. Contact us by email or live chat with your account username, and we will verify your identity before making any changes. Response times vary by request complexity; most access and correction requests are handled within three business days, while deletion requests may take longer if we need to confirm there are no outstanding transactions or regulatory holds on your account.

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Email Support

Send your privacy or data-access request to our support address with your registered account username. We verify your identity using the email or phone on file, then process access, correction, or deletion requests within three business days for straightforward cases and up to seven days when transaction history or regulatory checks are involved.

Live Chat

Open the live-chat panel in your account dashboard to speak directly with a support agent about data questions. Chat agents can pull up your profile, explain what information we hold, and submit correction or deletion requests on your behalf; most inquiries are resolved in one session, though formal deletion may take additional days for compliance review.

Account Dashboard

Your account settings page shows the personal details we have on file – name, email, phone, and registered payment methods – so you can review them any time. If you spot an error or want to update your contact information you can make the change directly in the dashboard; more sensitive requests such as full data export or account deletion still require contacting support for identity verification.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We encrypt payment data when it moves between your device and our servers, and we store sensitive fields such as card numbers and wallet tokens in isolated systems that our customer-support team…

Encryption in Transit

Every deposit and withdrawal instruction travels over an encrypted connection so payment details cannot be intercepted between your device and our server. We use the same encryption for login credentials and account updates; you will see the padlock icon in your browser address bar whenever you are on a secure page, including the cashier and account-settings screens.

Hashed Passwords

We store passwords as one-way hashes rather than plain text, which means nobody – including our own staff – can retrieve your original password. If you forget it we send a time-limited reset link to your registered email; clicking that link lets you set a new password without exposing the old one, keeping your account secure even if our database were compromised.

Session Timeout

Your login session ends automatically after thirty minutes of inactivity on desktop and fifteen minutes on mobile to prevent someone else from using an unlocked device. When the session expires you will be asked to log in again before placing another deposit or entering a live table; this brief inconvenience protects your funds and personal data if you step away without logging out.

Payment Isolation

Sensitive payment tokens – the reference numbers our system uses to call Touch 'n Go, GrabPay, Boost and FPX – live in a separate database that customer-support agents and most engineers cannot query directly. When you ask support about a transaction they see only the last four digits and the timestamp; the full token stays locked down, reducing the risk that social-engineering attacks or insider threats could expose your wallet details.

Retention Schedule

We keep transaction records for the number of years required by financial regulation so auditors or dispute-resolution bodies can verify account activity if needed. Once that period ends we either archive the records in an offline system or delete them entirely, depending on whether they contain data subject to longer legal holds; your right to request early deletion applies only to information we are not obligated to retain.

Access and Deletion Requests

Contact support to download a copy of the personal data we hold, correct an error in your profile, or request deletion of information we no longer need. Most access and correction requests are completed within three business days; deletion takes longer because we verify there are no pending withdrawals, open disputes, or regulatory obligations that require us to keep the record, and we send you a final confirmation before permanently removing your data.

Common Questions About Your Data and Privacy Rights

We ask for your name, email address, phone number, and payment details so we can verify your identity, process deposits and withdrawals, and send account notifications. We also record your IP address and device type to detect unusual login patterns and keep your account secure; you can review all this information in your account-settings dashboard.

We share transaction details with payment providers such as Touch 'n Go, GrabPay, Boost and FPX to complete deposits and withdrawals, and with technical partners who help us host the platform and detect fraud. We do not sell your data to advertisers or unrelated companies; every third party we work with is bound by contract to use your information only for the service they provide to us.

Email our support team or open a live-chat session with your account username and ask for a data export. We verify your identity using the email or phone on file, then send you a file containing your profile details, transaction history, and game-session logs within three business days; the file comes in a standard format you can open with any spreadsheet or text editor.

Contact support to request account closure and data deletion. We first check that you have no pending withdrawals, open disputes, or regulatory holds; if everything is clear we close your account and delete personal details within seven business days, though we may archive transaction records for the period required by financial regulation before final deletion.

We use session cookies to keep you logged in when you navigate between pages, preference cookies to remember your language choice, and analytics cookies to see which lobby sections get the most traffic. You can block or delete cookies through your browser settings, but doing so will log you out and may require you to re-enter preferences each visit; essential session cookies are required for the cashier and account pages to work.

We retain transaction records for the number of years required by financial regulation so auditors or dispute bodies can verify account activity. Once that retention period ends we archive or delete the records; you can request early deletion of information not subject to a legal hold by contacting support, and we will confirm which records can be removed immediately and which must be kept for compliance.

Email our support address with the subject line privacy complaint and describe the issue. We respond within two business days with an explanation of how we handled your data and what steps we will take if we find an error; if you remain unsatisfied you may escalate to the data-protection authority in your jurisdiction, and we will cooperate with any official inquiry.

Privacy Policy – How We Handle Your Account Information

How to Reach Us About Your Data

Email Support

Live Chat

Account Dashboard

How We Protect and Manage Your Information

Encryption in Transit

Hashed Passwords

Session Timeout

Payment Isolation

Retention Schedule

Access and Deletion Requests

Common Questions About Your Data and Privacy Rights

01 What personal information do you collect when I register?

02 Do you share my data with third parties?

03 How do I request a copy of my data?

04 Can I delete my account and all my data?

05 What cookies do you use and can I turn them off?

06 How long do you keep my transaction history?

07 Who can I contact if I have a privacy complaint?

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